According to the "Louis Vuitton China Online Sales Terms", you can return the product within seven days from the date of receipt (except personalized products, products that may affect personal safety or health after opening the package, and other products that are not suitable for return according to the nature of the product); Or within 30 days from the date of delivery of the product or, in the case of "Buy online, pick up at the Store" orders, within 30 days from the date of pick up at the store, you may exchange other products of the same value (except for personalized products, watches and jewelry).

​The products to be returned or exchanged must be in good condition and saleable with relevant sales documents. All relevant accessories, instructions, labels, original packaging (e.g. boxes, cotton bags, loss prevention labels, etc.), gifts (if any), and paper invoices (if any) must be returned. Perfume products must be returned in their original packaging. In particular, the clear plastic wrap covering the case or the anti-uncovering sticker on the outside of the case must remain sealed.

Online purchase service has been opened in Chinese Mainland, which can be purchased online through Chinese Mainland official website louisvuitton.cn or by phone through customer service center.

If your Louis Vuitton product needs repair, go to a Louis Vuitton store. Our sales assistants will be more than happy to assist and advise you.

Click on the boutiques section of the louisvuitton website louisvuitt. cn to find the boutiques and other information you need: opening hours, address, and product catalog of each boutiques

If you need any information or assistance, please call our Customer Service Centre: 400 6588 555.

Our professional service staff is more than happy to assist you, help answer your questions and provide you with product purchase advice.

​You can also fill out the contact form and contact us by email.

Please visit the "Career Departure" section of the "Louis Vuitton Recruitment" official account for the latest job and training information, as well as application forms.